refund policy
We want you to love your Toujours book. If something goes wrong before your book is published, we’ll make it right.
when refunds are available
We offer full refunds in the following situations before your book is submitted for publishing:
- Technical compatibility issues
If you’re unable to run the Toujours app on your computer and our support team can’t resolve the issue.Note: Toujours supports macOS 13.0 (Ventura) and newer. - Unresolvable issues creating your book
If you encounter problems generating, editing, or previewing your book that we’re unable to fix after reasonable troubleshooting. - Not satisfied with the initial book generation
If you review your first AI-generated book and decide it’s not what you were hoping for, you’re eligible for a refund—no hard feelings.
If any of the above apply, just reach out to us and we’ll take care of it.
when refunds are not available
Once you submit your book for publishing, the order becomes final.
At that point:
- The book is sent to our print-on-demand production partner
- Printing and fulfillment costs are immediately incurred
- Refunds, cancellations, or changes are no longer possible
For this reason, we strongly encourage you to carefully review your book before submitting it for publishing.
how to request a refund
Email us at nate@toujoursbooks.co with:
- Your order email
- A brief description of the issue
We aim to respond quickly and make the process as easy as possible.